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Service

Explore all episodes, stories, people, and quotes related to service.

Stories (30)

Charlene Freestone

Six Children, One Minivan, and a Wooden Box

At a child safety checkpoint in 2021, Charlene helped a family with six children in a seven-seat minivan. One child was on a secured wooden box. The family had daisy-chained lap extender belts through the outer car seats. Charlene and another technician spent over an hour arranging new seats, only to learn the mother was pregnant and needed room for a newborn. They had to start over completely. The experience became a career turning point.

Charlene Freestone

I'm Back, But This Time I'm Helping

Charlene's son was born with needs requiring surgeries. A nurse with child passenger safety training helped her family during the car seat oxygen test. Exactly 12 years later, Charlene began working with Intermountain at Utah Valley Hospital — on the exact anniversary of her son's discharge. Looking at her badge, she thought: 'I'm back, but this time I'm helping people here.'

Charlene Freestone

Grief Turned Into Safety Work

Charlene mentions a man in his 50s who became involved in child passenger safety after losing his daughter in a car accident. He used his grief constructively, becoming a volunteer for Zero Fatalities and eventually a certified CPST. He's also trilingual, making him an invaluable resource for families facing language barriers.

Charlene Freestone

You Have to Make Your Own Community

After moving into a house with a young child in Lehi, Charlene felt deeply lonely and told her mother. Her mother responded directly: community would not simply find her — she needed to create it. Charlene began organizing playgroups, teaching babywearing, and eventually helped form a nonprofit chapter of an international babywearing organization. That advice became the operating philosophy of her life in Lehi.

Naomi McClure

Moving Her Own Furniture to Stage a Listing

A client couldn’t afford professional staging but wanted their home to look its best. Naomi emptied her own living room and moved her sofa, coffee table, and furniture into the vacant listing. Her husband watched TV on the floor. The listing sold. The client got a better outcome. The story became the clearest illustration of what it means to actually be in service to the people you work with.

Phil Hanks

'I’m Ready Now': Ephraim Hanks and the Handcart Rescue

On October 6, 1856, Brigham Young issued a call for rescuers for the stranded Martin Handcart Company. Ephraim Hanks was not present. Three weeks later, fishing at Utah Lake and attending a conference in American Fork, he received a prompting that the handcart people needed help. He arrived in Salt Lake City by October 26. When Brigham Young called others to join the rescue and they said they could be ready in a few days, Ephraim said simply: 'I’m ready now.' He prayed one night for food and a buffalo appeared. He shot it with one shot, loaded it on his pack horse, and arrived at the Martin Handcart Company on November 11. He healed the sick, brought a man back to life, and healed a boy whose feet had gangrened so severely that amputation seemed certain. After the blessing, the boy lived a full life.

Phil Hanks

Svetlana Still Teaching in Ukraine

After two missions to Ukraine — first in Kyiv, then returning to the same city, same apartment, same assignment — Phil and Donna built deep friendships. Years later, Russia’s invasion scattered the Ukrainian Saints: friends in Germany, Hungary, Portugal, the United States. One friend stands out: Svetlana, a schoolteacher who became a dear friend when Phil and Donna taught English at a local elementary school. The schools have been destroyed. Svetlana is still there — still in Ukraine — teaching her students online.

Lara Bangerter

William Hadfield's Christmas Package — A Small Kindness That Changed Everything

For twenty years, William Hadfield drove his postal wagon in a figure-eight through Lehi. One Christmas Eve, a package arrived and he felt strongly it shouldn't wait. After dark, he delivered it to a poor family whose son had disappeared. The package was from the son — gifts for his siblings, and proof to his parents that he was alive.

Lara Bangerter

George Goates and the Sugar Beets — A Story About What Lehi Is Made Of

In October 1918, during the Spanish flu epidemic, George Goates of Lehi lost four family members in one week. He made multiple trips to Ogden to bring family members home for burial, built the coffins himself, and helped prepare burial clothes. At week's end, he and his surviving son went to the sugar beet field — and found that their neighbors had already harvested every last beet, anonymously, without being asked. It was the first time George cried all week.

Service

1918 Flu Epidemic

Community

People (3)

Person

Charlene Freestone

Child Passenger Safety Technician, Former Boutique Owner, Parent Educator, Community Builder

Child Passenger Safety Technician at Primary Children's Hospital Lehi, former natural parenting boutique owner, parent educator, and community builder. Charlene turned early motherhood loneliness into a life of creating belonging for others — through playgroups, a babywearing nonprofit, a Main Street boutique, and eventually hospital-based safety work. She lives in Lehi with her husband Greg and their three children.

Person

Doug Webb

Former Principal, Lehi High School · Agriculture & Science Teacher · Lifelong Lehi Resident

Doug Webb is a lifelong Lehi resident who spent 25 years connected to Lehi High School — four as a student, eight as an agriculture and science teacher, seven as assistant principal, and several as principal. After teaching at Copper Hills High School and completing his career at Oak Canyon Junior High, he returned to lead the school he grew up in. He also served in faith leadership, becoming the same kind of mentor figure to others that Russ Fell had been to him.

Person

Phil Hanks

Grandson of Ephraim Hanks · Mission President (Samoa) · Temple President (Samoa) · Church Education System Leader · Stake President · Senior Missionary (Ukraine, Freiburg) · Lehi Resident

Phil Hanks is 92 years old and the grandson of pioneer rescuer Ephraim Hanks. He served a mission in Samoa, returned to teach there, and was called at age 28 to preside over the Samoa Mission. He spent decades in the Church Educational System, served as stake president, managed CES budgeting and facilities, and then — after retirement — served missions in the Church Office Building, Ukraine (twice), the Freiburg Germany Temple, and as temple president in Samoa. He settled in Lehi in 2011, near his son Alan and daughter Lisa.

Quotes (81)

Wisdom

"They were doing the best they can."

Charlene Freestone

Helping Parents Leave Safer Than They Arrived

Service

Stories (30)

Six Children, One Minivan, and a Wooden Box

I'm Back, But This Time I'm Helping

Grief Turned Into Safety Work

You Have to Make Your Own Community

Moving Her Own Furniture to Stage a Listing

'I’m Ready Now': Ephraim Hanks and the Handcart Rescue

Svetlana Still Teaching in Ukraine

William Hadfield's Christmas Package — A Small Kindness That Changed Everything

George Goates and the Sugar Beets — A Story About What Lehi Is Made Of

People (3)

Charlene Freestone

Doug Webb

Phil Hanks

Quotes (81)

Community Connections

Related People

Charlene Freestone

Doug Webb

Phil Hanks

Related Stories

George Goates and the Sugar Beets — A Story About What Lehi Is Made Of

William Hadfield's Christmas Package — A Small Kindness That Changed Everything

Svetlana Still Teaching in Ukraine

'I’m Ready Now': Ephraim Hanks and the Handcart Rescue

Related Quotes